Return & Refund Policy
Standard Return Periods:
7 days for products that arrive damaged, incorrect, or with missing parts or items.
30 days for returns resulting from a change of mind.
Before sending a product back, please contact our Customer Service team at support@wovett.com.
Please retain the original packaging for all items, as it may be needed to confirm the reported issue and facilitate safe return transportation when required.
Return Window & How to Request a Return
Each individual item is eligible for a standard return period of 30 days, beginning on its actual delivery date as recorded on the carrier's official tracking page. The return period is calculated separately for each item and does not begin from the date when the entire order has been delivered.
We are unable to accept return requests submitted after the tracking record confirms that more than 30 days have passed since the item's delivery date.
To avoid unnecessary expenses or processing delays, please email our Customer Service team at support@wovett.com before arranging a return.
Once your request has been accepted, our team will provide instructions outlining the photographs or videos required for the return assessment. We will also share examples of the requested file types, including a clear image of the product tag, to help you prepare the necessary evidence.
After examining your request, we will explain the available options and supply the return authorization together with the designated return address.
Please wait for our approval before sending any product back. The address displayed on our website and the address printed on the original shipping label are not authorized return facilities and must not be used for returns.
Any parcel sent back without prior authorization will not be accepted and may affect your eligibility for a refund.
If you are unsure whether your order qualifies for a return or replacement, please contact us before proceeding. Our team will assess the circumstances and explain the appropriate options available.
1. Products Damaged During Shipping
If your order arrives with damaged products, please get in touch with us so that we can review the issue and discuss possible solutions.
Submission deadline: Please report the damage within 7 days of the delivery date recorded in the carrier's tracking information. Reporting within this period allows us to submit the necessary claims to the carrier and review the available solutions.
What You Need to Do
Include your order number and a short explanation of the damage.
Provide clear photographs or videos documenting the affected product and the condition of the external packaging.
Keep the original packaging available so that we can verify the reported damage and arrange safe return transportation if necessary.
If several products are affected, submit either one photograph showing all damaged items together or a single video clearly documenting each affected product and the corresponding damage.
What We May Offer
Depending on the details of your case, the available arrangements may include one or more of the following:
Complimentary replacement parts for damaged components; and/or
Free shipment of a replacement product; and/or
Replacement with another product of similar value, according to your preference; and/or
A refund.
Our Customer Service team will assess the circumstances with you and explain the available solutions, allowing you to select the arrangement that best meets your needs.
Your cost: $0
Please obtain our approval before arranging any repair work.
If you engage a repair service independently without first receiving our written authorization, the related repair expenses will not be reimbursed.
2. Incorrect Product Delivered
Submission deadline: Please notify us within 7 days of the delivery date recorded in the carrier's tracking information.
What You Need to Do
Submit your order number and a brief explanation of the delivery issue.
Provide clear photographs or videos showing the incorrectly delivered product and the condition of the outer packaging.
Include clear photographs of every label attached to the external cartons.
Retain the original packaging so that we can examine and verify the reported issue.
What We May Offer
Following our review, one or more of the following arrangements may be available:
Free shipment of the correct replacement parts; and/or
Free shipment of the correct product; and/or
Replacement with another product of similar value, according to your preference; and/or
Collection of the incorrect product by the carrier at no additional cost; and/or
A refund.
We will explain the available alternatives so that you can choose the most convenient solution.
Handling the Incorrect Product
After our Customer Service team has examined and confirmed the case, we will advise whether the incorrectly delivered product can be discarded, retained by you, or kept temporarily until the carrier arranges collection.
Please do not dispose of the incorrect product before the verification process has been completed. Disposing of it prematurely may affect the final refund amount.
Your cost: $0
3. Missing Products, Parts or Accessories
Submission deadline: Please report missing items within 7 days of the delivery date recorded in the carrier's tracking information.
What You Need to Do
Provide your order number and a brief description identifying the missing item or items.
Submit clear photographs or videos showing the parcel contents and the condition of the external packaging.
Retain all original packaging so that the reported issue can be verified.
If components or accessories are missing, take out all the available parts and arrange them flat in a single photograph, following the example diagram provided. You must also submit photographs of the outer carton and shipping label. This information helps us determine exactly which components are missing.
What We May Offer
Depending on the circumstances, the available solutions may include:
Free shipment of the missing components; and/or
Free shipment of the correct product; and/or
Replacement with another product of similar value, according to your preference; and/or
A refund.
Your cost: $0
4. Delivery Issues Resulting from Incorrect Address Information
Submission deadline: No specific time limit applies.
If a delivery cannot be completed because of information or circumstances attributable to the customer, the parcel may be returned to our warehouse. Such situations include an incorrect or incomplete delivery address, a missed delivery appointment, or the carrier being unable to establish contact with you.
What You Need to Do
After the returned package has arrived at our warehouse, please contact our Customer Service team to arrange one of the following:
What We Offer
Please Note
Returned parcels can be kept in our warehouse without storage charges for a maximum period of 14 days. This limited free-storage period is intended to support efficient warehouse operations.
Once the complimentary storage period has ended, additional storage charges may apply. The daily storage fee is calculated according to the volume of the package.
Where a delivery failure results from incorrect address or contact information supplied by the customer, any additional long-term storage charges may be payable by the customer.
If the returned products have not been shipped again or collected from the warehouse within 30 days after notification, the warehouse may dispose of them without issuing another notice.
In this situation, the products will be considered abandoned, and no refund will be issued.
For large products transported through LTL freight services, the carrier will contact you before the scheduled arrival to arrange a delivery appointment.
Please maintain communication with the carrier on the agreed delivery date. Staying in contact helps support timely delivery and reduces avoidable transportation delays.
If you fail to attend a scheduled delivery appointment, a redelivery charge will apply.
For the first missed appointment, the applicable fee may be as much as 20% of the original order amount.
If a delivery appointment is missed for a second time or on any subsequent occasion, the redelivery charge will be determined according to the actual costs incurred.
Your Costs
You are responsible for the following charges where applicable:
Redelivery or reshipment expenses.
Additional storage charges arising from extended warehouse storage.
For the first redelivery resulting from a missed appointment or incorrect address, a fee of up to 20% of the total order amount may apply.
If the combined actual redelivery and storage expenses are below 20% of the order total, only the actual amount incurred will be charged.
If a missed appointment or address-related delivery failure results in a second or subsequent redelivery, both the redelivery fee and storage fee will be calculated according to the actual costs incurred.
5. Change of Mind or Dissatisfaction
Non-Quality-Related Returns
We understand that a product may not always match your personal expectations. If you wish to return an item for a reason unrelated to its quality, our team will review your circumstances and explain the available solutions.
Submission deadline: Your return request must be submitted within 30 days of the delivery date recorded in the carrier's tracking information.
What You Need to Do
Confirm that the product is unused, unassembled, and in brand-new condition.
Packaging: Whenever possible, return the product using its original packaging to help protect it during transportation. If the original packaging is no longer available, the product must be packed securely in suitable alternative packaging.
Provide your order number together with a brief explanation of why you wish to return the product.
Optional: You may submit photographs showing the item's condition to help facilitate the review process. If the parcel has not been opened, photographs of the outer carton will be sufficient.
If the carton has been opened but the product remains inside, please leave the product in the box and provide photographs showing the interior.
If the product has already been removed from its packaging, submit clear, full-view photographs or videos showing the complete item.
What We Offer
After the returned product has been received and inspected, we will arrange a refund or exchange according to your preference.
We will reimburse all payments received from you, including the original delivery charges. However, additional costs resulting from your choice of a delivery service other than the least expensive standard delivery option offered by us are excluded.
Your Costs & Responsibilities
Return Shipping: For returns unrelated to product quality, including requests arising from a change of mind, you are responsible for the direct expenses associated with returning the goods.
Product Condition: You are responsible only for any reduction in the product's value caused by handling beyond what is necessary to establish its nature, characteristics, and functioning.
Items That Cannot Be Returned
Please examine your products carefully before starting assembly.
Returns are accepted for items assembled solely for the purpose of checking their quality. However, if assembly or installation results in damage, missing components, or a condition that makes the product unsuitable for resale, we reserve the right to deduct a restocking fee to reflect the resulting reduction in value.
Frequently Asked Questions (FAQ)
1. When Will My Refund Be Issued?
Once your eligibility for a refund has been established, we will process the payment within 2–4 business days, using the same payment method originally used for your purchase.
We will send an email notification as soon as the refund has been processed.
Thank you for your patience while the refund is being completed. If you have any questions or concerns, please contact our Customer Service team.
PayPal Payments
After we complete the refund process, the refunded amount will generally appear in your PayPal account shortly afterwards.
Credit Cards, Including Apple Pay, Google Pay, and Airwallex
Your bank or card issuer may need additional time to reflect the refund on your statement after we have processed it.
The exact posting period depends on the issuer's processing procedures. In some cases, the refund may take one billing cycle to appear on your credit card statement.
Please refrain from initiating a chargeback through your card provider while your return is being handled, as this may delay the refund process.
If the refund takes an unusually long time to appear, please contact us for assistance.
Bank Transfer / Wire Transfer
If your original purchase was paid for through a bank transfer, you may select either of the following refund destinations:
If you prefer to receive the refund in your bank account, we must first obtain the necessary banking information before processing can proceed.
Once the required bank details have been received, the refund will be processed immediately.
Please check messages from our Customer Service team and provide the requested banking information promptly to help prevent unnecessary delays.
2. What Happens If I Miss the 7-Day or 30-Day Deadline?
If you contact us after the applicable 7-day period for damaged products, incorrect deliveries, or missing parts, or after the 30-day period for change-of-mind returns, the solutions that may be available could be more limited.
Nevertheless, you are still welcome to contact Wovett, and our team will do its best to assist you.
Depending on the specific circumstances, we may still be able to offer guidance, replacement components, or other solutions subject to the applicable conditions.
