Once you are eligible for an approved refund, Wovett processes it within 2-4 business days and sends an email notice as soon as possible. Refunds generally go back through the payment method used for the purchase.
The time for funds to appear is separate from our processing time and depends on the payment provider.
PayPal
The refund normally appears in your PayPal account shortly after we complete processing.
Cards and card-based wallets
A bank or card issuer may need additional time to post a refund. This applies to credit/debit cards and card payments made through services including Apple Pay, Google Pay, and Airwallex. In some cases it can take one billing cycle to appear on the card statement.
Bank-transfer purchases
If the original payment was a wire or bank transfer, you may choose a refund to a PayPal account or your bank account. For the bank-account route, we need the necessary banking details before processing can start. We process the refund immediately once those details are received. Follow the team's messages and provide the requested information promptly to avoid a delay.
During a return
Please do not open a card chargeback while the return is being handled, as that may delay review and refund processing. A return-related refund is arranged after the goods have been received and inspected where the policy requires it.
If the refund is unusually slow, use live chat or email support@wovett.com for assistance.