After Wovett reviews an arrival issue, we explain the options appropriate to the case and help you choose a suitable solution. Report it within seven days of the carrier-recorded delivery date and provide the evidence described in Report a Product or Packing Problem.
Damaged or defective goods
Depending on the circumstances, the solution may include free replacement of damaged parts, free shipment of a new product, free replacement with another product of similar value according to your preference, and/or a refund. Your cost for this type of case is 0.
Incorrect goods
Options may include free shipment of the correct parts or correct product, free replacement with another product of similar value based on your preference, free carrier collection of the incorrect item, and/or a refund. Your cost is 0.
After confirming the case, we tell you whether to keep the incorrect item, dispose of it, or hold it for carrier collection. Wait for that instruction before discarding anything.
Missing parts or items
We may arrange free shipment of the missing parts, free shipment of the correct product, free replacement with another product of similar value according to your preference, and/or a refund. Your cost is 0.
Returns and repairs
Retain the original packaging for verification or an authorized return. Our team provides any return authorization and the proper destination; do not send goods to a shipping-label or website address on your own. Repairs require written approval before you engage a service, because unauthorized repair expenses cannot be reimbursed.
These remedies depend on the case reviewed. Refund Processing and Payment Routes explains the payment timeline once a refund is approved. For protection beyond an arrival issue, see Purchase Protection at a Glance or contact support@wovett.com.