The return window belongs to each item, rather than the order as a whole. Count 30 days from that item's actual delivery date on the carrier's official tracking page. If several pieces arrive on different dates, each has its own starting date.
Ordinary returns requested after more than 30 days cannot be accepted under the standard policy. For damage, wrong items, or missing parts, report the problem within seven days instead; use Report a Product or Packing Problem.
Preference-based returns
If you changed your mind or are dissatisfied for a reason unrelated to quality, the product should be unused, unassembled, and in brand-new condition. Contact us within the 30-day period and follow Prepare a Change-of-Mind Return.
Items generally excluded
- Clearance and final-sale products.
- Custom-made and made-to-order products.
- Products marked Non-returnable on the product page.
- Products already fully or partly assembled, disassembled, or installed.
Inspect before assembly
Check the item carefully before putting it together. The policy accepts returns when assembly was undertaken only to verify quality, with the circumstances reviewed individually. Contact Wovett first. We may deduct a restocking amount for diminished value if assembly or installation leaves the item damaged, incomplete, or unsuitable for resale.
Authorization is essential
Email support@wovett.com before mailing any return. We review the circumstances, explain the options, and provide authorization and the correct return address. Items sent without approval will not be accepted, will not qualify for a refund, and may be refused by the return center.
Do not use an address from a shipping label or another address displayed on the website as a return destination. Those are not valid return centers. If eligibility is unclear, contact us before taking action.
Outside the reporting period
Although standard deadlines still apply, we can review late reports for possible advice, parts, or other conditional assistance. Available remedies may be more limited after the seven-day problem-reporting period or 30-day preference-return period.