Keep the delivery record and inspect each item carefully before assembly. These steps help you use the protection available with your Wovett purchase.
The protection framework
Our customer protection plan includes a 14-day DOA guarantee for items arriving damaged, a 30-day return window for general dissatisfaction, up to 180 days of warranty coverage on eligible items, and continuing support from customer care. Warranty coverage depends on item eligibility.
When to report an arrival problem
The damage, incorrect-item, and missing-parts procedures require you to contact us within seven days of the delivery date recorded by the carrier. Report an arrival issue within that seven-day period even though the protection plan also describes a 14-day DOA guarantee. Keep the packaging and provide the evidence outlined in Report a Product or Packing Problem.
When to request a preference-based return
For a change of mind or general dissatisfaction unrelated to quality, contact us within 30 days of the individual item's carrier-recorded delivery date. Eligibility, item condition, and return costs are explained in Check Whether an Item Can Be Returned and Prepare a Change-of-Mind Return.
If a reporting window has passed
Late requests may have fewer available solutions. The standard return policy does not accept ordinary returns submitted more than 30 days after delivery, but you can still ask us to review an issue. Depending on the circumstances, we may be able to offer advice, replacement parts, or another conditional solution.
Start with support
Contact support@wovett.com or use live chat for protection, warranty, refund, or replacement assistance. Obtain instructions before returning an item or arranging a repair.