Shipping & Delivery Policy
1. Order Processing and Delivery Overview
The time it takes for an order to reach its destination is made up of two stages:
Estimated Delivery Time = Order Processing Time + Shipping Time
Each order must first complete our internal processing procedures before it can be dispatched. Once preparation is finished, the package is transferred to the designated carrier for delivery.
Order Processing Status
If your order is marked as Processing, this indicates that we have received your order, confirmed the payment, and started the internal order preparation process.
The processing stage may involve the following steps:
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Reviewing payment and order information
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Checking and confirming the delivery details
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Selecting, preparing, and sorting the ordered products
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Carrying out quality and functionality inspections
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Preparing and packaging the items for dispatch
Shipping Status
An order marked as Shipping indicates that the package has departed from our preparation centre and is currently in transit.
Tracking information becomes available once the carrier has activated the tracking number. You can then follow the shipment online. Please be aware that tracking details may take some time to appear, as carriers need to scan, transfer, and update parcel information within their systems.
Should you require assistance with checking your delivery progress, you are welcome to reach out to our customer support team.
Please understand that delivery schedules may occasionally be influenced by transportation regulations, carrier operations, customs procedures, and other logistics-related circumstances. As a result, some deliveries may experience limited delays within a reasonable timeframe.
2. Order Processing Time
The usual processing period for orders placed with Wovett is 7–10 business days.
Processing Time: Important Information
A. Payment Confirmation
The processing period starts only after payment has been successfully received and the order has passed the required verification. We will send a confirmation email once your payment has been received.
B. Changes to Orders
If you ask to modify your order before shipment begins, the processing period will start again once all updated information has been confirmed. This includes changes involving the product, style, size, colour, or shipping address.
C. Holiday and Peak Periods
Order preparation may require additional time during busy periods, including major public holidays, particularly Chinese holidays and local holiday periods. Wherever possible, we will make efforts to inform customers of potential processing delays in advance.
3. Shipping Time and Available Methods
Shipping options vary according to the type of product and the delivery services available at checkout. The shipping method selected or displayed when you complete your purchase will determine the applicable delivery arrangement.
Estimated Delivery Times for the United States
Estimated Delivery Times for Australia
Estimated Delivery Times for Canada
Estimated Delivery Times for the United Kingdom
Additional Shipping Information
A. Tracking Number Notification
Following successful dispatch, the tracking number is generally sent to the email address associated with your order within 1–2 business days.
B. Delivery Locations We Do Not Currently Serve
At present, Wovett does not offer shipping to the following destinations:
C. Restrictions on Expedited Shipping
Depending on product characteristics, packaging specifications, or applicable shipping restrictions, certain items may be available through standard shipping only. If expedited shipping does not appear as an option during checkout, this indicates that the service is not currently available for that product.
D. Separate Shipments
Depending on packaging requirements and logistics arrangements, products included in a single order may occasionally be dispatched in separate packages and delivered at different times.
If your order needs to be divided into multiple shipments, we will notify you in advance. No additional shipping charges will apply as a result of this arrangement.
4. How We Calculate Estimated Delivery Dates
Delivery estimates displayed on the Wovett website are determined using typical operating conditions and several relevant factors, including:
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Standard order processing periods
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The shipping method selected
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The destination of the shipment
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Arrangements made with logistics providers
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Previous shipping experience
The estimated timeframe takes both order preparation and transportation into account. It represents the period within which we reasonably expect an order to arrive under normal operating conditions.
Nevertheless, the actual delivery date may be affected by circumstances beyond our direct control, including:
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Severe weather conditions
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Interruptions to courier services
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Congestion within shipping networks
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Operational disruptions
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Other transportation-related circumstances
Circumstances Excluded from Delivery Delay Compensation
The following situations are not considered delays for which we are responsible:
A. Changes to Delivery Information
The customer changes the shipping address or contact details after the order has been submitted.
B. Customer-Requested Product Changes
After placing an order, the customer requests a modification to the purchased item, such as a change in colour, size, model, or product variation.
C. Delivery Attempts and Incorrect Addresses
The carrier attempts delivery within the estimated delivery period, but the package is not received, delivery is rearranged, or the supplied address is invalid.
D. Remote Delivery Areas
The delivery address is situated in a remote location or an area that is difficult to access.
5. Compensation for Shipping Delays
Wovett makes every effort to have orders delivered within the estimated timeframe. Nevertheless, unforeseen circumstances within the logistics process may occasionally result in delays.
When an order arrives later than the estimated delivery date published on our website, compensation may be available depending on the length of the delay.
Shipping Delay Compensation Schedule
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Delay of 7 days or less: This falls within the reasonable delay allowance and does not qualify for compensation.
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Delay of 8–14 days: A gift will be provided.
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Delay of 15–21 days: A partial refund equal to 5% of the item price, limited to $20, together with an additional coupon.
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Delay of 22–35 days: A partial refund equal to 10% of the item price, limited to $50, together with an additional coupon.
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Delay exceeding 35 days: Please contact us directly. Compensation may be provided at up to 15% of the item price, with a maximum limit of $100, along with an additional coupon.
Conditions and Limitations
A. How Delay Days Are Counted
The number of delay days is calculated starting from the estimated delivery date displayed on our website.
B. Applicable Reasons for Compensation
This compensation policy is applicable exclusively to delays arising from shipping or logistics issues. It does not cover situations caused by incomplete delivery addresses, incorrect contact information, unsuccessful delivery attempts, or failure to receive the package when delivery is attempted.
C. Compensation Calculation
Compensation is determined solely by the actual amount paid for the product. Shipping charges, insurance costs, and coupon deductions are excluded from the calculation.
6. Policy Updates and Customer Assistance
Wovett may revise or update this shipping policy periodically to reflect changes in logistics arrangements and service conditions. Wovett retains the right to interpret this shipping policy.
For additional assistance with shipping arrangements, estimated delivery periods, or the current status of your order, please contact our customer support team.
