Contact Wovett promptly when you learn that a package has returned because of incorrect or incomplete details, a missed delivery appointment, or the carrier's inability to reach the recipient. There is no fixed reporting deadline for this type of case, but warehouse storage and disposal limits still apply.
Your next option
Once the package is back, we can help arrange shipment to a corrected address or a refund after the returned goods have been received and inspected. Contact support@wovett.com or live chat to discuss the appropriate route.
The warehouse clock
Returned parcels can be stored free for up to 14 days. After that, additional daily storage fees may apply based on the parcel's volume. Long-term storage costs resulting from address or contact problems may be charged to the customer.
If the goods are not reshipped or collected from the warehouse within 30 days after notification, they may be treated as abandoned and disposed of without further notice. No refund is issued for goods abandoned in this way.
Costs of another delivery
Customers may be responsible for re-delivery or reshipment and additional storage costs where the failed delivery resulted from their supplied information or delivery arrangements.
For the first missed-appointment or address-error re-delivery, the charge may be up to 20% of the original order total. If the combined actual re-delivery and storage cost is below 20%, only that actual cost is charged.
For a second or later missed-appointment or address-error re-delivery, both re-delivery and storage charges are based on actual costs incurred.
Large-item appointments
For LTL freight, the carrier contacts you before arrival to arrange an appointment. Keep in contact with the carrier on the scheduled day. A missed appointment results in a re-delivery charge: up to 20% of the original order amount for the first missed appointment and actual costs for subsequent missed appointments.
Refusal or invalid contact details
The cancellation rules separately specify a handling charge of 60% of the order total plus non-refundable shipping costs when delivery fails because of customer actions such as invalid contact information or refusal to accept delivery. Contact us about your specific case so the applicable procedure can be explained.