First check whether the order has been paid and whether it has already shipped. These determine the next step.
Unpaid orders
An unpaid order is automatically canceled if payment is not completed within 24 hours. You can also remove it yourself: sign in, open My Orders, and choose Cancel Order. The account's order list also provides a "Delete this order" action under My Account > Orders for an unpaid purchase.
Paid but not dispatched
If you have paid and have not received a shipping notification, contact us through live chat or support@wovett.com to request cancellation assistance. Many orders can be canceled before shipment.
Already dispatched
Direct cancellation is no longer available once the order has shipped. Wait for the parcel to arrive, then contact us if you want to request a return under the applicable return policy.
Please accept the delivery. A refused or undelivered parcel may be destroyed by a third-party logistics provider. If delivery fails because of customer actions such as invalid contact details or refusal to receive the package, the handling charge is 60% of the order total, and shipping costs are non-refundable.
An alternative to cancellation
If you only need a different item or an adjustment to the order, contact us before dispatch. A pre-shipment modification usually has no handling fee, but any price difference applies. See Revise an Order or Address.
Cancellation by Wovett
Orders may also be refused or canceled under Website Use and Purchase Terms, including for quantity limits, listing errors, or payment-review concerns. If we cancel an order after collecting payment, the applicable amount is credited to the original payment method.