If a delivered item is damaged, defective, incorrect, or incomplete, contact Wovett within seven days of the delivery date shown in the carrier's tracking record. Email support@wovett.com or use live chat. Keep all original packaging while we review the issue.
Start with the essentials
Send the order number, a brief explanation, and clear photos or video of both the problem and the condition of the outer packaging. The evidence needed next depends on what went wrong.
Damage or a quality issue
Show the affected area clearly. If multiple pieces are damaged, add one group photograph or one video showing every affected product and issue. Keeping the packaging helps verification, carrier claims, and safe return transport if needed.
Do not commission repairs before receiving written authorization from Wovett. We cannot reimburse a repair service you hired without that approval.
An item that does not match the order
Photograph or film the incorrect product, the outside packaging, and every label on the outer cartons. Keep the wrong item and its packaging until our team confirms what to do. Disposing of it before verification is complete can affect the final refund amount.
Missing pieces, hardware, or another item
Show the package contents and outer packaging, and describe exactly what is absent. For accessories or hardware, remove the included parts and lay them flat together in one photo, following the layout example our team provides. Also photograph the outer carton and shipping label so the missing components can be identified.
Before reporting an entire item missing from an order, check whether it is traveling in a separate parcel using Following an Order with One or More Parcels.
What happens next
Our team reviews the evidence and discusses the available options with you. See Solutions for Arrival Problems for replacement, collection, and refund routes.
If seven days have already passed, contact us anyway. The standard reporting period still applies, and available solutions may be limited, but advice, parts, or other conditional help may remain possible.