Begin by emailing support@wovett.com with your order number and a brief reason for the return. A non-quality return must be requested within 30 days of the item's carrier-recorded delivery date, and the item should be unused, unassembled, and in brand-new condition.
Show the condition at its current unpacking stage
Photos can speed up review, and we may request photos or video to verify condition. Use the stage that matches your item:
- Unopened carton: photograph the outside of the box.
- Box opened, product still inside: leave it inside and photograph the contents.
- Product removed: provide clear full-view photographs or video showing the complete item.
After approval, our team supplies the return authorization, destination, and a detailed checklist of the images or videos required. The checklist can include examples of the necessary files, such as a clear product-tag photograph. Do not dispatch the return before receiving those instructions.
Pack for a safe journey
Use the original packaging wherever possible. If it is missing or unusable, the item must still be secured in suitable protective packaging, and an additional US$59 repackaging fee may apply.
Costs and item value
For a non-quality return, you are responsible for the direct cost of sending the goods back. The policy permits a return shipping and handling charge of up to 20% of the order total.
You are responsible for any reduction in value caused by handling beyond what is needed to establish the product's nature, characteristics, and functioning. Quality-check assembly is reviewed under Check Whether an Item Can Be Returned; a deduction may apply for damage, missing components, or a condition unsuitable for resale resulting from assembly or installation.
After receipt and inspection
We arrange a refund or an exchange according to your preference and the returned item's condition. The reimbursement includes payments received from you, including original delivery costs, except the supplementary cost of a delivery service you selected above the least expensive Standard Shipping option we offered. Applicable return costs and diminished-value deductions remain subject to the rules above.
See Refund Processing and Payment Routes for processing time and when funds appear with your payment provider.