Your account can help confirm that an order exists even when an email has not arrived. Sign in at wovett.com and open Orders to look for the purchase.
Missing payment confirmation
Check whether the email entered at checkout is correct, then look in that mailbox's junk or spam folder. An incorrect address or mail filtering are common reasons a confirmation is not visible. If you still cannot find it, ask support@wovett.com or live chat for help.
Waiting for shipment news
We normally need 7-10 business days to prepare an order. Handmade or customized products may require another 7-10 days. Those periods do not include shipping time, so a shipment email is not expected immediately after checkout.
We email you when the order ships and when a delay affects it. The tracking number is usually sent to your registered email within 1-2 business days after successful dispatch. For an order traveling in separate parcels, shipment emails are sent as each package leaves.
If an update is missing
Confirm that you are checking the email account used for the order and review its spam folder. If no related email can be found 15 days after the order was placed, contact the support team. You can also check the shipment directly using your account or the tracking page described in Following an Order with One or More Parcels.