Payment confirmation and shipment confirmation mark different steps. An order does not leave the warehouse immediately after it is placed.
What Processing means
The purchase has been received and payment confirmed, and the order is being prepared internally. Preparation can include verifying payment and order information, checking the delivery details, sorting the selected items, performing quality and functionality checks, and packing the goods.
Standard preparation takes 7-10 business days. The period starts only once payment is complete and the order passes verification. We send a confirmation email when payment is received.
Additional preparation
Handmade, hand-painted, and customized items may need an additional 7-10 days for production. Where applicable, this is usually noted in the product description.
Changes to an item, style, size, color, or delivery address before dispatch restart the processing period when the revised details are fully confirmed. Major public holidays, including Chinese and local holiday periods, can also extend preparation. We try to notify customers in advance where possible and send an email if processing takes longer than expected.
What Shipping means
The parcel has left the preparation center and is traveling with the carrier. Tracking becomes available when the carrier activates the number, but a scan or system update may take time to appear.
The whole journey
Estimated Delivery Time = Processing Time + Shipping Time.
The preparation period is separate from transportation. Transit time depends on the destination and the shipping method offered for the product. Use Delivery Times by Destination for the service ranges, and open My Account > Orders > Track Order Details to check your current status.