A tracking event can help you choose the right action. Find your shipment number in My Account > Orders > Track Order Details before contacting the carrier.
Marked delivered, but not located
Look in the mailbox, around the front door, and in any safe place where parcels are normally left. Ask family members, the reception desk or building staff, and nearby neighbors whether they received it.
If those checks do not locate the package, contact the shipping company with the tracking number and a valid ID to obtain more delivery details. Then contact support@wovett.com or live chat if you still cannot find it.
An unsuccessful attempt
The recipient may have been unavailable, the address may have been incomplete or incorrect, or the shipping company may have experienced a delay. Contact the carrier directly using the shipment number and valid ID to arrange re-delivery. If you are still unable to receive the package, ask Wovett for assistance.
Shown as returning to sender
Common causes include a wrong or incomplete address, an invalid phone number, or an unsuccessful delivery attempt. Ask the carrier for the reason for the return, then contact us if further help is needed.
If the package has gone back to the warehouse, follow When a Parcel Returns to the Warehouse. That article explains reshipment, storage, and the charges that may apply where delivery failed because of customer-provided details or missed arrangements.
Please do not refuse a shipment as a way to cancel an order. Refused or undelivered packages can be destroyed by third-party logistics providers.